Conditions of Use Calin Bleu, , Baby slings, baby carriers, baby backpacks, Child carriers

Please read these terms and conditions carefully before placing your order. If you have any questions, do not hesitate to contact us.

Payment
Delivery
Returns & exchanges
Privacy
Copyright
Registered address
Purchasing gift certificates

Payment

We accept the following methods of payment: Credit cards via Paypal or over the phone (0845 862 0073) , Postal Money Orders or cheques made payable to Calin bleu ltd.

Delivery

We aim to send your purchase within 5 days, usually less. If this is not possible, we will contact you as soon as possible. We can not be held responsible for delays due to the Post Office. Please allow up to 28 days for delivery.

UK Delivery: All prices included 2nd class P&P within the UK. Your order can also be sent Special Delivery for an extra £5. Please select the option before putting your sling in the basket.

European delivery: Parcels sent abroad are sent via Air Mail Small Packet. There is no on-line tracking. AirMail small packet usually takes between 2 and 5 days for Europe. At times, delivery times can be much longer (10/15 business days).
Your order can also be sent Air Mail - International Signed For (recorded) for an extra £5. Please select the appropriate option before putting your item in the shopping basket.
If you prefer another despatch method, please contact us. For orders from Finland, please contact Iloinen Maapallo.
For orders from Sweden, please contact Baby Hip.

Other regions: For any other region, please contact us for a quote.

Please note that we are unable to mark your order as 'gift' for customs - Misrepresentation on a Customs Form is mail fraud and a criminal offense.

Returns & Exchanges

We hope that you will be pleased with your purchase. If this is not the case, please don't hesitate to contact us. We may be able to help you with fitting your wrap to make it more comfortable.

If you wish to return your items, you must do so within 14 days of receiving them and at your own costs. Items must be returned in as-new condition: unused, unwashed, in their original packaging and with all the instructions. You can choose a refund or an exchange.
Faulty items can be returned for a full exchange or refund.
Refunds for items returned within 7 days of receiving them (“the cooling-off” period) will include the original postage costs.
This does not affect your statutory rights.

Please contact us before returning your item. When returning your items, please make sure you enclose a copy of your order or the following information:name, address, and telephone number – order number - list of items returned and reason for returning -what you would like us to do (refund/exchange)
We recommend that you use recorded delivery, please contact your Post Office for advice.

No return or exchange on sales outside the European Union.

The Special Delivery upgrade and Gift wrapping options are non-refundable services.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes: your name, address, email address
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
View our full Privacy Policy

Address

Calin Bleu Ltd, Causeway House, Smithy Fen, Cottenham, Cambridge, CB24 8PT

Copyright

All photos, images and texts on this site are copyrighted and can not be used without the owner's written permission.

Purchasing Gift Certificates

Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

How to Send Gift Certificates

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following: the name of the person you are sending the Gift Certificate to, their email address and the amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email.
If you would like us to send you or them a card with a gift certificate code, please contact us and we will happily do so.

Buying with Gift Certificates

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Redeeming Gift Certificates

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store

If you have any questions

For any queries regarding the Gift Certificate System, please contact the store by email at info AT calinbleu.com. Please make sure you give as much information as possible in the email.